Privacy Policy

Last updated: August 10, 2026

This Privacy Policy describes how BTOB SUPPLY CO., LIMITED, operating the BtoBSkills website at btobskills.com (the “Site”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit our Site, contact us, request our services, submit an inquiry, or purchase products or services from us.

We are committed to protecting the privacy of our customers, website visitors and business contacts and to handling personal information in accordance with applicable data protection and privacy laws.

1. Contact Information

If you have questions about this Privacy Policy, would like more information about our privacy practices, wish to exercise your privacy rights, or would like to make a complaint, please contact us using the information below:

BTOB SUPPLY CO., LIMITED
RM 9042, STREET, KWUN TONG
KLN, HONG KONG
Email: contact@btobskills.com

2. Personal Information We Collect

When you visit the Site, contact us, request information, purchase products or services, or work with us on a project, we may collect information necessary to provide our services, process transactions, communicate with you and operate our business.

2.1 Device and Website Usage Information

When you access the Site, certain technical information may be collected automatically through cookies, log files, analytics technologies and similar tools.

This information may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• time zone;
• language preferences;
• pages and services viewed;
• search terms or referring pages;
• date and time of visits;
• information about how you interact with the Site; and
• other technical information required to operate and secure the Site.

Purpose: We use this information to operate and secure the Site, understand how visitors use our services, improve website performance, troubleshoot technical issues and, where applicable, perform analytics and marketing activities.

Source: This information is generally collected automatically when you access or use the Site.

2.2 Customer and Order Information

When you purchase products or services, request a quotation, submit an inquiry or otherwise engage with us, we may collect:

• name;
• company name;
• billing address;
• shipping or delivery address, where applicable;
• email address;
• telephone number;
• payment and transaction information;
• order and project information;
• information contained in quotations, invoices or project documentation; and
• other information necessary to provide the requested products or services.

Purpose: We use this information to communicate with customers, provide quotations, process orders and payments, deliver products or services, issue invoices and confirmations, provide customer support, manage projects, prevent fraud and comply with legal and accounting obligations.

2.3 Customer Support and Communications

When you contact us by email, through the website or through other communication channels, we may collect the information you provide, including your name, company, email address, telephone number and the contents of your communication.

Purpose: We use this information to respond to inquiries, provide technical or customer support, manage service requests and maintain records of business communications.

2.4 Project Information

For customized technology, consulting, implementation, development, design, telecommunications, automation or other professional services, we may process information provided by the customer that is necessary to understand requirements and deliver the agreed project.

This may include project specifications, business requirements, technical information, documents, system information, credentials or other materials voluntarily provided by the customer.

We use such information solely for legitimate business purposes connected with the relevant project and service.

3. How We Use Personal Information

We may use personal information for the following purposes:

• providing products and services;
• responding to inquiries and customer requests;
• preparing quotations and proposals;
• processing payments and transactions;
• delivering products and services;
• managing customer projects;
• providing technical and after-sales support;
• issuing invoices and maintaining business records;
• communicating with customers and business contacts;
• preventing fraud and unauthorized transactions;
• maintaining the security of our website and systems;
• improving our website, products and services;
• performing analytics and measuring website usage;
• sending marketing communications where permitted and where applicable consent has been provided;
• complying with legal, accounting and regulatory obligations; and
• protecting our rights, property and legitimate business interests.

4. Lawful Basis for Processing

Where applicable data protection law requires a lawful basis for processing personal information, including under the General Data Protection Regulation (“GDPR”), we may rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide requested products or services or to perform an agreement with you.
• Legal obligations: where processing is necessary to comply with applicable legal, accounting, tax or regulatory requirements.
• Legitimate interests: where processing is necessary for legitimate business purposes, such as operating our business, improving services, preventing fraud, maintaining security or communicating with business customers, provided such interests are not overridden by applicable rights.
• Consent: where you have provided consent for a specific processing activity, such as certain marketing or non-essential cookies.
• Protection of vital interests: where necessary to protect the vital interests of an individual.

5. Sharing Personal Information

We do not sell personal information as a business practice.

We may share personal information where reasonably necessary to operate our business and provide products or services, including with:

• payment processors and financial service providers;
• shipping and logistics providers, where applicable;
• hosting, cloud and infrastructure providers;
• software and technology service providers;
• analytics and website service providers;
• professional advisers and service providers;
• business partners or suppliers involved in fulfilling a customer request;
• law enforcement, regulators or government authorities where legally required; and
• other parties where necessary to protect our rights, customers, systems or property.

Third-party service providers may process information on our behalf and are expected to process such information in accordance with applicable contractual and legal requirements.

6. Third-Party Services and Software

Our website and services may use or integrate with third-party platforms, software and service providers.

These may include, depending on the service provided, payment processors, analytics services, hosting providers, communication platforms, software platforms and other technology providers.

Third-party services are subject to their own privacy policies and terms. We encourage customers and website visitors to review the privacy practices of third-party providers where appropriate.

7. Payments

Payments may be processed through third-party payment service providers. Depending on the payment method used, payment information may be transmitted directly to the relevant payment processor.

We may receive transaction-related information such as payment status, transaction reference, payment amount, currency and other information necessary for accounting, reconciliation, fraud prevention and customer support.

We do not intend to store complete payment card numbers on our own systems where payment processing is handled by a third-party payment provider.

8. Behavioural Advertising and Analytics

We may use analytics and marketing technologies to understand how visitors use the Site and, where permitted by applicable law, to measure or improve our marketing activities.

For example, we may use Google Analytics or similar analytics services to understand website traffic, visitor behavior and website performance.

Where required by applicable law, non-essential analytics, advertising or tracking technologies will be used only after obtaining the appropriate consent.

Third-party advertising and analytics providers may process information according to their own privacy policies.

9. Cookies

A cookie is a small amount of information stored on your computer or mobile device when you visit a website.

We may use cookies and similar technologies for purposes including:

• website functionality;
• authentication and account functionality;
• shopping cart and checkout functionality, where applicable;
• security;
• remembering user preferences;
• website analytics;
• performance monitoring; and
• marketing or advertising, where applicable and permitted.

Some cookies are necessary for the operation of the Site, while others are optional.

Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies, although doing so may affect the functionality of certain parts of the Site.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal, tax and accounting obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Where there is no continuing legitimate or legal need to retain personal information, we will take reasonable steps to delete or anonymize it.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

Because we operate internationally and use technology and service providers located in different countries, personal information may be processed or stored outside the country in which it was originally collected.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws and appropriate safeguards.

13. GDPR Rights

If you are located in the European Economic Area, the United Kingdom or another jurisdiction providing similar rights, you may have rights regarding your personal information, including:

• the right to request access to personal information we hold about you;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of personal information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing activities;
• the right to data portability where applicable; and
• the right to withdraw consent where processing is based on consent.

To exercise applicable rights, please contact us using the contact information provided in Section 1.

14. Children

The Site and our Services are intended primarily for businesses and adults and are not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children for the purpose of providing our Services. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

15. Automated Decision-Making and Fraud Prevention

We do not engage in fully automated decision-making that produces legal or similarly significant effects on individuals using customer information.

Third-party payment processors or security providers may use automated tools to detect potentially fraudulent or unauthorized transactions. Such processing may result in temporary security measures, such as additional verification or temporary blocking of an IP address or payment method.

These measures are intended to protect customers and our business against fraud and unauthorized transactions.

16. Do Not Track

Some browsers provide a “Do Not Track” signal. Because there is currently no universally consistent industry standard for responding to such signals, our Site may not respond to all Do Not Track signals.

17. Customer Communications and Marketing

We may communicate with customers regarding orders, projects, payments, support requests, service updates and other matters necessary to provide our Services.

Where permitted by applicable law, we may also send information about our products or services. Where consent is required, we will obtain the appropriate consent.

You may request that we stop sending marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

19. Complaints

If you have a concern or complaint about our handling of personal information, please contact us first using the information provided in Section 1.

Where applicable law provides you with the right to lodge a complaint with a competent data protection or privacy authority, you may exercise that right in accordance with the applicable law.

20. Company Information

BTOB SUPPLY CO., LIMITED
RM 9042, STREET, KWUN TONG
KLN, HONG KONG
Website: btobskills.com
Email: contact@btobskills.com