REFUND POLICY

Last Updated: September 2, 2026

This Refund Policy applies to products and services provided through BtoBSkills, operated by BTOB SUPPLY CO., LIMITED.

1. General Refund Conditions

Refund eligibility depends on the nature of the product or service, the stage of the project, and the work or costs already incurred. Refund requests are reviewed on a case-by-case basis.

Customers requesting a refund should contact us and provide the relevant order, invoice, or project information together with the reason for the request.

2. Customized Services and Projects

For customized services or projects, if work has already started, any applicable refund may take into account the work completed, resources committed, deliverables already provided, and non-recoverable costs incurred.

Services that have been fully completed and delivered may not be eligible for a full refund.

3. Digital Products and Deliverables

Digital products and customized digital deliverables that have been fully delivered may not be eligible for a full refund.

If a delivered product or service has a material issue that falls within the agreed scope, customers should contact us so that the issue can be reviewed and, where applicable, corrected.

4. Third-Party Products and Services

Products, licenses, subscriptions, software, and other services provided by third parties may be subject to the refund and cancellation policies of the relevant third-party provider.

Where a third-party provider does not allow a refund, the corresponding amount may not be refundable by BtoBSkills.

5. Cancellation

Customers requesting cancellation after work has started should contact us as soon as possible.

Any applicable refund will be determined based on the work already completed, costs incurred, resources committed, and the specific conditions applicable to the service or project.

6. Refund Processing

Approved refunds will normally be issued using the original payment method, unless otherwise agreed.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution involved.

7. How to Request a Refund

To request a refund, please contact us at contact@btobskills.com.

Please include your order number, invoice number, project details, and a brief explanation of the reason for the refund request.

8. Contact

BTOB SUPPLY CO., LIMITED
Email: contact@btobskills.com